Terms & Conditions

1.1 RE-LEASED: (“Re-Leased”, “RL”, “Us”, “We”, “Our”) defines RE-LEASED Luxury Streetwear Hire, owned and operated by Cameron Gray, Megan Gray, Taylor-Jade Gray as Cameron Gray, Megan Wilson, Taylor-Jade Gray  ABN

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1.2 The Client: (“You”, “Your”, “Client”, “Borrower”) defines the person that enters into a rental agreement with RL .

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1.3 The Garment: (“Garment”, “Garments”, “Clothing”, “Apparel”, “Accessories”, “Outfit”, “Jacket”, “Item”) defines any and all clothing or accessories hired from RL by Client.

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1.4 Rental Period: the agreed and pre-negotiated period of time that The Garment is being hired by Client.

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1.5 Price: means the cost of hiring a garment from RL.

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1.6 Rental Return Due Date: defines the date the Apparel is expected back at RL location.

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1.7 Rental Post Return Date: means the date the Apparel is expected to be lodged at an Australia Post Office.

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1.8 Interstate: defines any Garment that is rented outside of Western Australia.

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1.9 Location: defines the Location of the RL rental store, to be provided to the Client after booking a Garment.

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1.10 Public Holiday: defines a nationally recognised non-working day in Australia.

2.1 The rental price is calculated according to the rental period chosen by The Client and is inclusive of Goods and Services Tax (“GST”).

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2.2 Payment of the rental price for online bookings is through Credit Card platforms (“Visa”, “Mastercard”) or BSB and ACCOUNT must be made at the time the order is placed. RL is unable to process any orders until such payment is made and proof of payment is received.

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2.3 Payment may also be made in cash or by card at the time of booking at the RL Location.

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2.4 Once a Garment has been paid for in full, under no circumstances will a full refund be given (it is the responsibility of Client to try on the garment before booking in or have an understanding of their size requirements).

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2.5 RL will securely store the card details of the Client until the Rental Period has ended. No extra charges will be made to this card if the Garment is returned in good condition and within a timeframe that is acceptable to RL to be determined at RL sole discretion.

3.1 If a cancellation is requested and greater than 2 weeks notice is given prior to the Event Date, the customer will receive a refund minus a 50% Cancellation Fee. 

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3.2 If a cancellation is requested and less than 2 weeks notice is given prior to the Event there is no eligible refund.

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3.3 If a change of date or an exchange is requested at any time, this can be actioned (subject to Garment availability) at the cost of a $15 Processing Fee.

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3.4 If a cancellation is requested after the garment has been collected from the RL premises, or dispatched via post, the customer will not be eligible for a refund or store credit. This includes but is not limited to circumstances such as event cancellation, the customer becoming unwell or a change of mind.

4.1 All Garments are to be returned to local location by 8pm Sunday (immediately following the Rental Period) unless otherwise agreed in writing at the time of booking. Returns via post are to be delivered by 8pm the following Monday weekend of hire.

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4.2 Alternate arrangements for the return date can be made and agreed on in good faith with RL prior to the commencement of the Rental Period.

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4.3 Late fees are applied if not returned by midnight Sunday. $15 per day is charged to the Client until the Garment is returned, payable in Australian Dollars.

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4.4 The garment is deemed a non-return after 14 days and the client will be charged 100% of the Recommended Retail Price (“RRP”) as listed on the original purchase which will be provided by RL

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4.5 If a late return results in subsequent cancellation of an upcoming confirmed hire, the Borrower will be charged the full value of that hire in addition to late fees.

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4.6 If a late return is not back before 4:30pm on Friday, the full value of the hire fee will be charged again, less the late fees already charged. If not back by midnight of the following Sunday, late fees of $10 per day will resume.

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4.7 All Garments must be returned inside the garment cover bag they were received in. Lost garment covers will incur a charge of $20.

5.1 All cleaning of The Garment is taken care of by RL. By hiring The Garment, the Client agrees that they will not attempt to clean the garment, doing so may result in a non-return fee to be paid.

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5.2 The cost of cleaning is included in the hire fee, provided the garment is returned in reasonable condition. Major staining will incur extra charges, starting from $20.

6.1 It is expected that all Garments are returned in the condition that they were received by RL.

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6.2 It is the responsibility of The Borrower to inspect The Garment after it has been collected or received. If the condition of The Garment is not satisfactory or any damages are noticed, The Borrower has 4 hours from the time of pick up to notify RL of said damages with photographic evidence. If the defects are deemed minor and in line with what is to be expected of a Hire Garment then The Borrower may continue with the hire. If RL deems The Garment to be unwearable then The Borrower is eligible for an exchange (where possible) or a full refund. The definition of Minor vs Major is at the discretion of RL.

If RL is not notified within 4 hours from the time of pick up or delivery of any damages then it will be assumed that The Borrower is satisfied with the condition of The Garment.

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6.3 If a Garment is returned with minor damages, the client agrees to pay for the repair (in addition to the rental price). The price will be determined in good faith by RL in conjunction with RL’s seamstress and/or dry cleaning provider.

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6.4 If a Garment is returned with major damages, either beyond repair or ruined, determined at the discretion of RL, The Client agrees to pay the full replacement cost of the garment which will be determined in good faith by RL and may be up to but not above the RRP of the garment. This will be paid within 14 days of the Garment being returned.

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6.5 It is at RL’s sole discretion to determine whether the damage is deemed “Minor” or “Major” as well as the repair cost.

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6. 6 Refunds will be available if garments are received damaged as per Australian Consumer Law (beyond normal wear and tear of a hire garment). Clients recognise that they are wearing a second hand Garment that has been worn by other people. Thus, some wear and tear is to be expected. RL will not provide refunds for garments received that have normal wear and tear of a hire garment.